Terms of Service

Please review the following terms and conditions which govern the use and purchase of products from our site. By accessing, browsing, or using this site, you acknowledge that you have read, understand and agree to be bound by these terms. These terms of sale apply to your purchase of products via our site. Cedar Works is New Zealand owned and operated.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Pricing

All prices listed are in New Zealand Dollars and GST inclusive.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Secure payments

Our online store uses a secure payment platform hosted by WooCommerce that accepts Mastercard and Visa. Cedar Works does not store your credit card details.

Specials

All specials and deals are while stocks last only.

Out of stock

As we operate in-store and online, customers are shopping from the same stock. If an item in our physical store is purchased and sold at the same time an online order for the item is placed, then the online item maybe unfortunately unavailable. In this rare case, we will contact you as soon as possible to discuss offering you an alternative item or we will offer a refund.

Errors and inaccuracies

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

If we notice any error, we notify the customers at the first instance. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We reserve the right to cancel the order and offer you a full refund.

If the order has already been shipped, we can offer you some compensation based on the price which the product should have been charged at. If we are unable to come to an agreement with you (customer) we will get the goods picked up at our expense and offer you full refund.

Amendments

We reserve the right to amend these terms of service from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment you are deemed to have agreed with the current terms of service. This statement was last updated on 01 September 2022.

Privacy Policy

This privacy statement describes how Cedar Works deals with your personal information, and how we protect your privacy. It outlines what personal information we collect, how we store, use and share it, and how you can access or correct your personal information. We are committed to protecting your privacy when you visit our website or contact us in any way.

We deal with your personal information in accordance with the Privacy Act 2020 and this privacy statement.

We may occasionally update this privacy statement, to reflect changes to our practices, and will notify you when we do so. This statement was last updated on 01 September 2022.

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Emails and newsletters

With your permission, we may send you emails about our store, new products and other updates.

We will not share you email address with third parties if you join our mailing list. Once you have placed an order, you will receive an email confirmation and an additional email detailing courier tracking information.

If you would not like to receive emails from us regarding products, offers and promotions you will have the opportunity to unsubscribe. If you unsubscribe, you will continue to receive emails specifically related to your online purchases.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at sales@cedarworks.co.nz.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Webhost

Our store is hosted on a virtual private server and is built using Woocommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through WordPress data storage, databases and the general WordPress application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Woocommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you can read Woocommerce Terms of Service https://woocommerce.com/terms-conditions/.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

For example, if you are located in New Zealand and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Your privacy rights

You have the right to request access to and correct any personal information we hold about you at any time. You can find more information about our policies for protecting your personal information in our Terms and Conditions.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, please contact sales@cedarworks.co.nz.